FREQUENTLY ASKED QUESTIONS
Everything You Need to Know About The Viral Matrix.
Clear answers regarding our creator network vetting, UGC production timelines, commercial whitelisting rights, and billing structures.
Campaigns & Workflow
We handle the entire campaign lifecycle: strategy blueprinting, creative hook architecture, creator contract negotiations, product sample shipping, video scripting and QA editing, organic social scheduling, and whitelisted ad setup across TikTok, Instagram, and Meta.
Our standard sprint turnaround is 7 to 14 business days from brief sign-off and product delivery. For time-sensitive product launches or seasonal drops, we offer a dedicated 5-day expedited production track.
Creators & Network Vetting
We run deep algorithmic audits analyzing comment authenticity ratios, 90-day audience retention curves, demographic geographic alignment, and past commercial ad performance before shortlisting any creator.
Yes. You receive a curated digital roster with full creator profiles, portfolio links, sample aesthetics, and engagement metrics for your final sign-off before any contracts are executed.
UGC Studio, Ad Rights & Whitelisting
Yes. 100% full commercial whitelisting and perpetual organic and paid advertising usage rights are included across TikTok Spark Ads, Meta Partnership Ads, YouTube Shorts, and landing pages.
Yes! We provide uncompressed 4K raw video files alongside edited 9:16 vertical exports with sound design and dynamic subtitles so your internal growth team can cut additional ad variations.
Pricing, Contracts & Billing
We offer transparent fixed-price sprint packages for UGC production batches as well as performance-driven monthly growth retainers for multi-tier creator rollouts. There are no hidden agency markups.
We work with high-growth DTC startups testing initial 5-to-10 creator sprints as well as enterprise brands scaling 50+ creators monthly. We tailor commitments to your stage and quarterly goals.
HAVE A SPECIFIC QUESTION?
Talk directly with our campaign strategy team.
We are available 24/7 to review your brand brief, outline creator pricing, or provide custom contract guidance.
